Benchmarking: Municipal and Cooperative Utility

Municipal and Cooperative Utility Benchmarking Association

The Municipal and Cooperative Utility Benchmarking Association (MACUBA™) is an association of electric utility companies that conducts benchmarking studies to identify the practices that improves the overall operations of the members involved.

To identify "Best in Class" Municipal and Cooperative Utility processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.

The Benchmarking Network

June 3, 2011

The Benchmarking Network Announces Study-

Customer Satisfaction Measurement Benchmarking Study

Houston - June 3, 2011

The Benchmarking Network announced a new benchmarking study that will kickoff in the area of Customer Satisfaction Measurement. Now is the time to become a sponsor and get involved in setting the focus and direction of the study. The study will use an in-depth benchmarking survey to gather processes, practices, technologies used, and measures data so that the top performing companies can be identified. As a sponsor you will participate in on-site site visits to those companies exhibiting "best practice" performance level. The site visits have an all-encompassing process review that covers the whole process as well as key areas identified as outstanding practices. The study would review Customer Satisfaction Measurement including research into:

  • Objectives for the process;
  • Survey techniques commonly used;
  • Survey characteristics and management;
  • Mechanization of the process;
  • Effectively using database information to segment populations;
  • Linkage to internal performance appraisal / improvement processes;
  • Effectively evaluating the satisfaction of competitors' customers;
  • Using customer satisfaction data to predict future performance;
  • Using survey results to drive change; and.
  • Measures.

To receive detailed information on the content and focus of the study and how you can become a sponsor, contact the CSMA Director via phone at 281-440-5044 or online at http://csmassociation.org/inforequest.

About The Benchmarking Network

The Benchmarking Network, Inc. (TBN) is an organization of experienced Benchmarking specialists solely dedicated to using Benchmarking to develop value-based performance improvement opportunities for corporations worldwide. We utilize proven processes and systems to streamline our efforts to achieve high impact results on a timely basis. We utilize our network of over 140,000 domestic and international contacts to provide the basis for successful global Benchmarking solutions.