Benchmarking: Municipal and Cooperative Utility

Municipal and Cooperative Utility Benchmarking Association

The Municipal and Cooperative Utility Benchmarking Association (MACUBA™) is an association of electric utility companies that conducts benchmarking studies to identify the practices that improves the overall operations of the members involved.

To identify "Best in Class" Municipal and Cooperative Utility processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

Help Desk Management Benchmarking Association

Help Desk Management Benchmarking Association™ is currently a free association of help desk management professionals within major corporations. HDMBA™ conducts benchmarking studies to identify practices that improve the overall operations of the members.

Research

The Benchmarking Network provides the necessary research support efforts in organizations engaged in Benchmarking activities. We provide basic research by: